Refund Policy

At Blezx, we are committed to ensuring your complete satisfaction with every purchase. If you encounter any issues with your order, we offer clear and easy steps for refunds or exchanges. Please review our detailed policy below.

Refunds and Exchanges - When to Request

1. Damaged, Missing, or Incorrect Products:

• If your product arrives damaged, is missing parts, or is the wrong item, you are entitled to request either a refund or exchange.
• Exchanges are subject to availability of the product. If the desired product is out of stock, a full refund will be issued.
• Please report any issues within 1 days of receiving the product for domestic orders or within 2 days for international orders.

2. Non-Refundable Items:

Certain products are non-refundable, including:

How to Request a Refund or Exchange

1. Initiate Your Request:

• To begin the refund or exchange process, simply reach out to our customer support team at support@blezx.com or chating with agent with your order number, product details, and a photo showing the issue (if applicable).
• Requests must be made within the allowable time frame: 1 days for domestic orders and 2 days for international orders.

2. Return Instructions:

• Upon approval, we will send you return instructions. Please ensure the product is returned in its original condition and packaging.
• For domestic returns, there are no additional charges for shipping.
• For international returns, the return shipping fee may apply.

Refund Process

1. Refund Approval:

• Once we receive the returned product and verify its condition, we will either approve or reject your refund request.
• If approved, your refund will be processed within 2 business days, depending on your payment method.

2. Refund Method:

• The refund will be issued to your original payment method.

Exchange Process

• If you are requesting an exchange, please return the product according to the provided instructions. If the product is available, we will ship out the exchanged item as soon as possible.
• Exchanges are subject to stock availability. If the product you want is out of stock, we will issue a refund instead.

Additional Notes

Return Fees for International Orders:

• If you are returning an international order, please note that return shipping fees are subject to charge and must be paid by the customer. Alternatively, you may be required to ship the product back to its origin country.

Damaged or Incorrect Orders:

• If you receive a damaged or incorrect product, please contact us immediately to request a full refund or exchange.

Contact Us

For any questions, concerns, or issues related to refunds or exchanges, feel free to contact our customer support team at support@blezx.com

We’re here to ensure you have a smooth and hassle-free shopping experience.